At Treacle Market Coffee Roasters Ltd, we are committed to protecting your privacy and handling your personal data with care, transparency, and respect. This Privacy Policy explains how we collect, use, store, and share information about you when you visit our website, purchase our coffee, attend a barista training course, or interact with us in any other way.

Please take a moment to read this policy carefully. By using our website or services, you acknowledge that you have read and understood how we handle your personal data. If you have any questions, you are always welcome to get in touch with us directly.

This policy applies to all personal data processed by Treacle Market Coffee Roasters Ltd, a company registered in England and Wales, operating from Macclesfield, Cheshire.

Who We Are

Treacle Market Coffee Roasters Ltd is a specialist independent coffee roastery and espresso bar based in Macclesfield, Cheshire East. We have been serving the local community and beyond since 2018, crafting small-batch roasts and offering professional barista training for enthusiasts and industry professionals alike.

For the purposes of data protection law, Treacle Market Coffee Roasters Ltd is the data controller responsible for your personal data. This means we determine the purposes and means by which your personal data is processed.

If you wish to contact us regarding this Privacy Policy or any data protection matter, please reach out to us using the contact details available on our website. We will respond to your enquiry as promptly as possible and always within the timeframes required by applicable law.

The Information We Collect

We may collect and process a range of personal data about you depending on how you interact with us. The types of information we collect include the following categories.

Contact and identity information such as your name, email address, postal address, and telephone number. We collect this when you place an order, register for a barista training course, sign up to our mailing list, or contact us with an enquiry.

Transaction and order information including details of the products or services you have purchased from us, payment information, and delivery preferences. Please note that we do not store full payment card details ourselves; these are handled securely by our payment processor.

Website usage data such as your IP address, browser type, pages visited, time spent on our site, and referring URLs. This information is collected automatically through cookies and similar technologies when you browse our website.

Training and course information including any details you provide when booking or attending one of our barista training sessions, such as your experience level, dietary requirements, or any access needs you have shared with us.

Marketing preferences including your choices regarding whether you wish to receive promotional communications from us about new roasts, events, training courses, and other news from our Macclesfield roastery.

How We Use Your Information

We use the personal data we collect for a number of clearly defined purposes, always ensuring that we have a lawful basis for doing so under the UK General Data Protection Regulation and the Data Protection Act 2018.

We process your data to fulfil your orders and deliver our services, including processing payments, arranging dispatch of your coffee, confirming training course bookings, and communicating with you about your purchases or attendance.

We use your information to manage our customer relationships, respond to your enquiries, handle complaints, and provide you with the support you need as a customer or training participant.

Where you have given us your consent, or where we have a legitimate interest in doing so, we may use your contact details to send you marketing communications about our latest small-batch roasts, upcoming barista training dates, special offers, and news from Treacle Market Coffee Roasters Ltd. You can opt out of these communications at any time.

We also use website usage data to improve our website and services, understand how visitors interact with our content, and ensure that our online presence continues to serve the needs of our customers across Macclesfield, Cheshire East, and beyond.

Our Lawful Bases for Processing

Under UK data protection law, we are required to identify a lawful basis for each type of processing we carry out. The lawful bases we rely upon are as follows.

Contract: We process your data where it is necessary to fulfil a contract with you, such as processing your coffee order or confirming your place on a barista training course.

Legitimate interests: We may process your data where we have a legitimate business interest in doing so, provided that interest is not overridden by your rights and interests. This includes improving our services, preventing fraud, and maintaining the security of our systems.

Consent: Where we rely on your consent, such as for sending marketing emails, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Legal obligation: We may process your data where we are required to do so by law, for example in relation to tax records or responding to lawful requests from regulatory authorities.

Cookies and Website Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and help us understand how our site is used. Cookies are small text files placed on your device when you visit a website.

We use essential cookies that are necessary for the website to function correctly, such as those that remember items in your shopping basket or maintain your session while you browse. These cannot be disabled without affecting the functionality of the site.

We may also use analytical cookies to collect anonymised information about how visitors use our website, which pages are most popular, and where visitors come from. This helps us to continually improve the experience we offer online.

Where we use non-essential cookies, we will ask for your consent before placing them on your device. You can manage or withdraw your cookie preferences at any time through your browser settings or our cookie management tool.

Sharing Your Personal Data

We do not sell your personal data to third parties. However, we may share your information with trusted third-party service providers who assist us in operating our business, always under strict contractual obligations to keep your data secure and use it only for the purposes we specify.

These third parties may include payment processors who handle transactions securely on our behalf, delivery and logistics partners who fulfil your coffee orders, email marketing platforms used to send newsletters and promotional communications where you have opted in, and website analytics providers who help us understand how our site is used.

We may also disclose your personal data where we are required to do so by law, by a court order, or by a regulatory authority. In all other circumstances, your data remains within our control and is not shared without a clear and legitimate reason.

If our business is ever sold or transferred, your personal data may form part of the transferred assets. In such circumstances, we would notify you and ensure that your data continues to be protected in accordance with this policy.

Retaining Your Data

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. The specific retention periods we apply depend on the nature of the data and the purpose for which it is held.

Order and transaction records are typically retained for six years in line with our legal and tax obligations. Marketing data is retained until you withdraw your consent or opt out of communications. Website usage data collected through analytics tools is generally retained for a shorter period and is reviewed regularly.

When your data is no longer required, we take appropriate steps to delete or anonymise it securely, ensuring it cannot be recovered or used in any way that could identify you.

Your Rights

Under UK data protection law, you have a number of important rights in relation to your personal data. We are committed to upholding these rights and will respond to any request you make within one month of receipt, unless the request is particularly complex, in which case we may extend this period by a further two months with notice.

Your right to access

You have the right to request a copy of the personal data we hold about you. This is known as a Subject Access Request. We will provide this information free of charge in most circumstances.

Your right to rectification

If you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to ask us to correct or update it without undue delay.

Your right to erasure

In certain circumstances, you have the right to ask us to delete your personal data. This is sometimes referred to as the right to be forgotten. This right is not absolute and may be subject to our legal obligations to retain certain records.

Your right to object

You have the right to object to our processing of your personal data where we rely on legitimate interests as our lawful basis. You also have an absolute right to object to your data being used for direct marketing purposes at any time.

You also have the right to restrict processing in certain circumstances, the right to data portability where processing is based on consent or contract and carried out by automated means, and the right not to be subject to solely automated decision-making that produces legal or similarly significant effects.

To exercise any of these rights, please contact us using the details provided on our website. We may need to verify your identity before we can process your request. If you are unhappy with how we have handled your data or responded to a request, you have the right to lodge a complaint with the Information Commissioner's Office, the UK's independent data protection authority, at ico.org.uk.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. When we make significant changes, we will take reasonable steps to bring them to your attention, such as by posting a notice on our website or contacting you directly where appropriate.

The date at the top of this page will always reflect when the policy was last reviewed. We encourage you to check back periodically to stay informed about how we are protecting your data.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which Treacle Market Coffee Roasters Ltd handles your personal data, please do not hesitate to get in touch. We take all data protection matters seriously and are committed to resolving any concerns you may have promptly and transparently.

You can reach us through the contact details listed on our website. We are always happy to hear from our customers, training participants, and wholesale partners across Macclesfield, Cheshire East, and the wider region.